Detalji kupnje/prodaje su konačni i precizni. Sve je već uračunato u tečaj tako da nema dodatnih troškova. Trenutnu cijenu možete saznati u koraku prije pokretanja kupnje/prodaje unosom željenog iznosa u jednoj valuti, na što se odmah preračunava protuvrijednost. Naše cijene se kreću oko 3% u odnosu na popularne EUR burze.

Minimalni iznos kupnje/prodaje je 15 kuna, a maksimalni 500.000 kuna. Kupoprodaja većih iznosa je moguća - kontaktirajte nas.

Kupnju možete izvršiti gotovinom u svim poslovnicama banaka, pošte i Fine, bez obzira jeste li njihov klijent. Ne nudimo isplatu u gotovini. Ne nalazimo se s klijentima uživo.

Trenutno iz tehničkih razloga nemamo na webu integriranu formu za kupnju u EUR valuti. Molimo, kontaktirajte nas preko Zendesk chata na ovoj stranici ili nekog drugog kanala komunikacije i poslat ćemo Vam individualiziranu ponudu u EUR valuti.

Bankovni transferi su mogući samo preko europskih računa (SEPA transfer) u EUR valuti.

Uplatiti možete preko internet ili mobilnog bankarstva. Isto tako, uplate gotovinom su moguće u poslovnicama banaka, pošte, FINE (zbog uplate gotovinom, mogući su dodatni troškovi/naknade u poslovnici).

Više informacija Što je SEPA?

Da. Jednostavno pokrenite prodaju i odaberite “SEPA/EU bank transfer (EUR)” kao valutu isplate. Ispunite potrebne podatke te pošaljite coin na dobivenu adresu. Kada primimo coin, poslat ćemo novac. Isplate se mogu vršiti samo unutar SEPA zone u EUR valuti.

Više informacija Što je SEPA?

Trgujemo isključivo HRK i EUR. Na naše HR račune možete plaćati samo u HRK. Ako želite s nama trgovati u EUR valuti, molimo, kontaktirajte nas preko Zendesk chata ili nekog drugog komunikacijskog kanala. Također, u svakom trenutku možete pokrenuti kupnju u EUR valuti na našem oglasu na Localbitcoins platformi.

Nažalost, trenutno ne primamo uplate s kartica i Paypala. Također, isplate na Paypal i Payoneer nisu moguće.

Trenutno iz tehničkih razloga nemamo na webu integriranu formu za kupnju u EUR valuti. Molimo, kontaktirajte nas preko Zendesk chata ili nekog drugog komunikacijskog kanala i poslat ćemo Vam individualiziranu ponudu u EUR valuti.

Da. Normalno pokrenite kupnju i izvršite uplatu prema dobivenim podacima. Kroz dodatnu komunikaciju zatražit ćemo dodatne dokumente kako bismo uspješno završili kupnju i isporučili Vam coine.

Ne preporučamo slanje hitnih SEPA EUR naloga. SEPA platna mreža nije kompatibilna s tom opcijom. Molimo pošaljite novac standardnom/normalnom opcijom plaćanja.

Ako želite slati i primati gotovo trenutne EUR bankovne transfere, otvorite račun u jednoj od sljedećih banaka: Mistertango ili Revolut. Proces otvaranja računa vrši se online i cijeli postupak je gotov kroz nekoliko minuta.

U normalnim uvjetima, šaljemo coin (transakcija je vidljiva na blockchain mreži) odmah po primitku novca. SEPA EUR transferima je potrebno od 0 do 2 radna dana kako bi bili izvršeni (vikendima i praznicima banke ne procesiraju transakcije). Pri pokretanju naloga kupnje, molimo, uzmite u obzir i obratite pažnju na vrijeme uplate i vrijeme potrebno kako bi nam novac stigao.

Isplate izvršavamo isključivo na bankovne račune. Pri pokretanju prodaje ćete navesti bankovni račun na koji želite da obavimo isplatu.

Uplate primamo isključivo na bankovni račun firme. S vlastitog bankovnog računa možete platiti npr. mobilnim ili internet bankarstvom. Gotovinom možete platiti u svim poslovnicama banaka, pošte i Fine, bez obzira jeste li njihov klijent.

Nalog zadajemo čim primimo coin. Uplata bi na računu trebala biti vidljiva kroz 2 do 4 sata ako je coin primljen prije 15 sati radnim danom, a inače idući radni dan prijepodne.

U normalnim okolnostima šaljemo čim evidentiramo uplatu. Uplate unutar iste banke stižu odmah neovisno o radnom vremenu, vikendu ili blagdanu. Ostale uplate stižu isti dan kroz 2 do 4 sata ako su izvršene do 15 sati radnim danom, inače idući radni dan prijepodne.

Vađa banka neće procesirati transakciju ako je zadana iza 15 h, iako Vam netbanking možda prikazuje da je novac već odbijen s računa. Navedena transakcija bit će izvršena tek sljedeći radni dan.

Detalji kupnje/prodaje se ne mijenjaju s vremenom. Kupnja/prodaja će biti riješena po tečaju po kojem ste ju pokrenuli. Ako je kupnja X HRK za Y BTC, uvijek će ostati X HRK za Y BTC.

Kontaktirajte nas odgovorom na email dobiven pri pokretanju kupnje/prodaje, ali paralelno i drugim kanalima, ako je hitno. Situaciju ćemo moći riješiti, ako već nismo izvršili slanje. U slučaju da je coin već poslan, transakcija je nepovratna i nažalost nećemo moći pomoći.

Ako još niste uplatili, jednostavno pokrenite novu kupnju kada ste spremni platiti.

Ako ste već uplatili, kontaktirajte nas odgovorom na email dobiven pri automatskom poništenju kupnje. Što nas prije kontaktirate, to je veća vjerojatnost da ćemo moći riješiti kupnju jednako kao da je potvrđena na vrijeme. Ako to ipak nismo u mogućnosti napraviti, ponuditi ćemo Vam povrat sredstava ili pokretanje nove kupnje na već uplaćeni iznos.

Ako još niste poslali coin, jednostavno pokrenite novu prodaju kada ste spremni obaviti slanje.

Ako ste već poslali coin, kontaktirajte nas odgovorom na email dobiven pri automatskom poništenju prodaje. Što nas prije kontaktirate, to je veća vjerojatnost da ćemo moći riješiti prodaju jednako kao da je potvrđena na vrijeme. Ako to ipak nismo u mogućnosti napraviti, ponudit ćemo Vam povrat sredstava ili pokretanje nove prodaje na već poslani iznos.

Molimo da coin transakcije odašiljete s vlastitih novčanika koji će transakciju zaista odmah i poslati, a ne s burzi koje nisu namijenjene za takvo slanje pa često odgađaju isplate i ne šalju točno zadan iznos već ga umanje za naknadu.

Detalji kupnje se ne mijenjaju s vremenom. Poslano Vam je po tečaju po kojem ste originalno odlučili pokrenuti kupnju, a u međuvremenu se vrijednost coina promijenila.

Sve coin transakcije su javno vidljive. Otvorite bilo koji blockchain explorer (npr. Blockchain.info za BTC ili Etherscan.io za ETH) i unesite vašu adresu u tražilicu. Dobiti ćete informacije o svim transakcijama vezanim za tu adresu, uključujući kad su poslane te koliko potvrda (confirmations) imaju. Ako je naša transakcija tamo vidljiva, ali vi svejedno ne vidite taj iznos u svom novčaniku, problem je u novčaniku. Kontaktirajte tehničku podršku novčanika kojeg koristite.

Kontaktirajte nas odgovorom na email dobiven pri pokretanju kupnje/prodaje. Možemo prilagoditi detalje kupnje/prodaje stvarno poslanom iznosu, ili možete doplatiti nedostatak, tj. tražiti povrat viška.

Molimo da coin transakcije odašiljete s vlastitih novčanika koji će precizno poslati zadan iznos, a ne s burzi koje nisu namijenjene za takvo slanje pa često odgađaju isplate i ne šalju točno zadan iznos već ga umanje za naknadu.

Kontaktirajte nas odgovorom na email dobiven pri pokretanju kupnje/prodaje s objašnjenjem situacije. Navedite ime platitelja naloga, te priložite dokaz uplate (npr. screenshot bankarstva, PDF izvod, slika uplatnice i sl.)

Kontaktirajte nas odgovorom na email dobiven pri pokretanju kupnje/prodaje s objašnjenjem situacije. Coin nije izgubljen i moći ćemo riješiti prodaju. Molimo da uvijek koristite najnovije podatke s aktualne prodaje.

Ne. Trenutno poslujemo samo u EU i SEPA području.

Ovo je pitanje za Poreznu upravu. Nismo kvalificirani računovođe niti porezni savjetnici te je naš odgovor samo informativne prirode.

Prema našem shvaćanju tematike Poreznu upravu ne zanima u kojem obliku, tj. valuti je novac došao do Vas, već kako ste ga zaradili te u koju poreznu kategoriju zarade taj primitak spada. Ako ste kriptovalutu primili kao dohodak za obavljen rad ili usluge, Poreznoj upravi ćete vjerojatno morati dokazati koji je stvarni izvor vaših coina koje ste kod nas promijenili u kune (npr. zarada na internetu). Tako ćete platiti porez prema važećim propisima za taj tip dohotka, jednako kao da ste za svoj rad primili EUR ili USD na svoj devizni račun i onda ih pretvorili u kune.

Po pitanju zarade špekulacijom s vrijednosti kriptovaluta, Porezna uprava je 14. srpnja 2017. donijela mišljenje o poreznom tretmanu poreznih dobitaka po osnovi trgovanja kriptovalutama. Trgovanje kriptovalutom smatra se financijskom transakcijom, te se na dohodak ostvaren trgovanjem kriptovalutama plaća porez na dohodak po osnovi kapitalnih dobitaka. To znači da se porez plaća na razliku između nabavne i prodajne cijene umanjenu za troškove trgovanja. Porez na dohodak po osnovi kapitalnih dobitaka je 12% te se uvećava za prirez.

S obzirom da je porezni obveznik dužan do posljednjeg dana mjeseca veljače tekuće godine sam obračunati i uplatiti porez za sve kapitalne dobitke ostvarene u prethodnoj godini, preporučamo da se za izradu tog obračuna obratite kvalificiranom računovođi, poreznom savjetniku ili izravno Poreznoj upravi.

Više o navedenoj tematici možete pronaći na sljedećim linkovima:
https://www.porezna-uprava.hr/HR_publikacije/Lists/mislenje33/Display.aspx?id=19570
https://www.porezna-uprava.hr/HR_publikacije/Lists/mislenje33/Display.aspx?id=19590

Ovisno o iznosu, zatražit ćemo različite dokumente kako bi bili u skladu s KYC/AML zahtjevima banke i trenutnim zakonima Republike Hrvatske. Molimo, kontaktirajte nas preko Zendeska ili nekog drugog komunikacijskog kanala za detaljno objašnjenje.

Identifikacijski dokument bit će potreban samo ako ste novi klijent ili prvi puta kupujte u EUR valuti.

Ne. Nisu nam potrebni nikakvi dokumenti kada klijent nama prodaje coine. Potrebno nam je puno ime i prezime osobe na koju vršimo isplatu, broj računa i adresa (samo u slučaju da se isplata vrši na Švicarski, CH IBAN).

To je subjektivno pitanje, ovisi o namjeni novčanika, te u svakom slučaju postoji mnogo opcija. Neke od popularnijih su:

• mobitel: Mycelium (BTC) ili Jaxx (BTC, ETH, razno)
• web: Blockchain.info (BTC, ETH)
• PC: Electrum (BTC) ili Exodus (BTC, ETH, razno)
• hardverski: TREZOR (BTC, ETH, razno) ili Ledger Nano S (BTC, ETH, razno)
• papirnati: wiki

ETH adrese su neosjetljive na velika i mala slova. Naša aplikacija ETH adresu automatski pretvara u sigurniji oblik zapisa što uključuje izmjene velikih i malih slova, pri čemu adresa sadržajno ostaje ista.

XRP je token koji ima ugrađeno pravilo o minimalnom saldu kojega morate imati na pojedinoj adresi/novčaniku, isto kao što neke banke imaju minimalne limite za održavanje bankovnog računa. Kako biste aktivirali i počeli koristiti XRP, morate položiti više od 20 XRP tokena u novčanik.

Nakon toga Vaš račun će se aktivirati i možete koristiti tokene po potrebi. Koristiti možete sve XRP tokene iznad 20 kom, a navedena količina ostaje trajno zaključana na adresi (tj. služi za održavanje adrese novčanika).

NEO token nije dostupan u decimalama, stoga samo cijeli brojevi su dostupni za kupnju/prodaju.

Coin-to-coin je jednostavna i brza usluga razmjene 26 različitih coinova. Registracija ili identifikacijska procedura nije potrebna, a možete izvršiti transakcija koliko želite. Brzo ćemo procesirati svaku transakciju bez dodatnih troškova ili skrivenih naknada. Iznose koje vidite pri pokretanju razmjene su konačni i nepromjenjivi.

Naš sustav je integriran u različite kripto platforme i automatski traži najpovoljniji tečaj izlistan na njima, te ga prikazuje korisniku. Nakon pokretanja zamjene, korisnik ima 15 minuta da pošalje coin na traženu adresu, u suprotnom se zamjena istekom vremena automatski poništava.

Coin-to-coin zamjena je nova usluga razvijena od strane Electrocoina. Electrocoin d.o.o. je tvrtka za posredovanje u trgovanju kriptovalutama osnovana 2014. godine u Zagrebu. Kroz protekle godine uspješno smo izvršili više od 70.000 transakcija sa 15.000 različitih klijenata. Više o nama možete pronaći na https://electrocoin.hr/

Uglavnom između 10-30 minuta, ali potrebno vrijeme većinom ovisi o trenutnom opterećenju blockchain mreže i njenoj brzini obrade transakcija. Također, kada šaljete coin preporučamo slanje direktno iz vlastitog novčanika, a ne preko burzi (Binance, Bitfinex, itd.) zbog njihove sporije obrade i mogućeg isteka vremena (15 min) unutar kojeg je potrebno poslati coin.

Blockchain transakcije su nepovratne. Jednom kada je coin poslan, ne može biti opozvan niti vraćen. Kada pokrećete coin-to-coin zamjenu, više puta provjerite sve adrese i ostale podatke prije pokretanja zamjene.

Da, molimo pogledaje Kupovina / Prodaja FAQ.

Da, molimo pogledaje Kupovina / Prodaja FAQ.

Trade details are final and precise. All the fees and expenses are accounted for in our exchange rate, so there are no additional expenses. You always pay/receive exactly what's written on your screen while you're conducting a trade.

Our exchange rates are around 3% different from the current average coin/EUR prices on the open market. You will be able to see the rate for a specific trade before initiating it.

The minimum is 2 EUR and the maximum is 70.000 EUR. Larger trades are possible - please contact us for more information and a quote.

No. At the moment, we don't deal with cash and do not have a customer-facing physical store or outlet where we meet our clients face to face. We conduct all our transactions online via bank and coin-to-coin transfers.

We're currently unable to offer EUR as a purchase method on our website. Please use our chat window on this page, or any other contact method listed on our Contacts page, and we can send you instructions and a personalized quote for EUR purchases.

We can receive only EUR bank transfers from bank accounts in countries that are part of SEPA. SEPA consists of all EU countries + Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino, and Vatican City. You do not have to be a European citizen to have a bank account in the SEPA zone.

You can use your internet or mobile banking application to send us the EUR.

You can also visit a bank office personally with cash in hand and initiate a SEPA transfer (depending on the bank and their local policies, limits and rates; additional charges may be incurred by your bank).

More information: What is SEPA?

Simply start the sell process on our website. Fill in all the blank boxes and you will receive a coin deposit address. We will send the EUR when we receive the coins.

We can send only EUR bank transfers to bank accounts in countries that are part of SEPA. SEPA consists of all EU countries + Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino, and Vatican City. You do not have to be a European citizen to have a bank account in the SEPA zone.

More information: What is SEPA?

No.

We can send and receive EUR bank transfers to and from bank accounts in countries that are part of SEPA. SEPA consists of all EU countries + Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino, and Vatican City. You do not have to be a European citizen to have a bank account in the SEPA zone.

We can also send and receive HRK (Croatian kuna) by Croatian national bank transfer between bank accounts in Croatia.

No. At the moment we can't receive/send payments to debit/credit cards nor Paypal. Payoneer is also not supported.

We're currently unable to offer EUR as a purchase method on our website. Please use our chat window on this page, or any other contact method listed on our Contacts page, and we can send you instructions and a personalized quote for EUR purchases.

Yes. We will ask you for company registration documents and ID verification of an executive (e.g. CEO, owner) authorized to make payments on behalf of the company.

We will only ask for company registration documents and ID verification during the first trade with a new client.

Don't. We strongly advise against this as we've experienced issues when receiving such payments. Please send a standard SEPA bank transfer.

If you want us to receive the payment within an hour or maybe even instantly, you can send us a transfer using Mistertango or Revolut.

We're currently unable to offer EUR as a purchase method on our website. Please use our chat window on this page, or any other contact method listed on our Contacts page, and we can send you instructions and a personalized quote for EUR purchases.

Under normal circumstances, we will send your coin immediately after we can see your payment in our bank account. SEPA EUR payments usually arrive within 2 business days from the date of execution by your bank, often within a day. Banks do not process transactions outside of their working hours such as at night, on weekends, and during holidays. When initiating a trade, please be aware of the time of day, weekends, and bank holidays that might prolong the time it takes for the bank transaction to reach us.

Your bank will not actually transmit your payment outside of its working hours, even if it seems that they have already debited your account.

We can receive a national HRK bank transfer from your Croatian bank account. You can use your internet or mobile banking application to send us the HRK.

You can also visit any bank, Post office or FINA office in Croatia, regardless if you're their client, and deposit a cash payment to our account (depending on the bank and their local policies, limits and rates; additional charges may be incurred by the bank).

Under normal circumstances, we will send your coin immediately after we can see your payment in our bank account. National HRK payments usually take 2-4 hours from the moment of execution by your bank. Banks do not process transactions outside of their working hours such as at night, on weekends, and during holidays. When initiating a trade, please be aware of the time of day, weekends, and bank holidays that might prolong the time it takes for the bank transaction to reach us.

Your bank will not actually transmit your payment outside of its working hours, even if it seems that they have already debited your account. If you initiated the transaction after 15:00, the bank will execute it on the next business day in the morning.

Trade details do not change over time. Your cryptocurrency exchange will be conducted and concluded at the exact rate set at the moment you opened the trade. You are buying/selling at the moment you opened the trade - only the delivery of your coin is delayed. If you opened a trade in the amount of X EUR for Y BTC, you will always receive X EUR for Y BTC.

Contact us by replying to the email you received after opening the trade. Feel free to also use our other contact channels if it's urgent. We are able to change the delivery address if we haven't already sent your coin. Any funds that have already been sent are unfortunately not refundable, as blockchain transactions are not reversible, and we have no technical means of helping you.

If you haven't made the payment yet, simply start a new trade when you are ready to make the payment.

If you have made the payment, contact us by replying to the trade cancelation email you received. The sooner you alert us to the situation, the higher the chance that we will be able to reactivate and complete the trade as if it had been confirmed in time. If we are unable to offer the exact rate of the canceled trade, we will offer you a full refund or the ability to start a new trade for the sent amount at our current rates.

If you haven't yet sent us the coin, simply start a new trade when you are ready to send the coin.

If you have already sent the coin, contact us by replying to the trade cancelation email you received. The sooner you alert us to the situation, the higher the chance that we will be able to reactivate and complete the trade as if the coin had been send in time. If we are unable to offer the exact rate of the canceled trade, we will offer you a full refund or the ability to start a new trade for the sent amount at our current rates.

You bought an amount of coin that was valued at X EUR at the moment of opening the trade. That rate hasn't changed. You received the agreed upon amount of coin, priced at X EUR at that moment in the past.

All cryptocurrency transactions are publicly visible at any blockchain explorer for that particular coin. You can open, for example, Blockchain.info for BTC, or Etherscan.io for ETH. If you enter your coin delivery address into the search field you will be able to inspect all transactions to and from your address. Our transaction should be visible there. If it is, but you're still not seeing that coin amount credited in your wallet - there's an issue with your wallet. You can contact your wallet support staff for further assistance.

Contact us by replying to the email you received while opening the trade. We can recalculate the trade amounts proportionally to the actual amount you sent.

Please always use your own dedicated wallet app to send coin transactions to our addresses, which will precisely send the exact amount we agreed upon. Don't send us coin by withdrawing it from your exchange account directly to our address.

Contact us by replying to the email you received when confirming the trade, explaining the situation. Please clearly state the name of the owner of the paying bank account, and attach a screenshot of your internet banking payment order, a PDF payment statement or any other proof of transfer. We'll identify your payment using this information instead of the payment reference.

Contact us by replying to the email you received when confirming the trade, explaining the situation. Please always use our latest address displayed in the currently active trade.

We can send and receive EUR bank transfers to and from bank accounts in countries that are part of SEPA. SEPA consists of all EU countries + Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino, and Vatican City. You do not have to be a European citizen to have a bank account in the SEPA zone.

More information: What is SEPA?

This is a question for your local/national tax authority. We're unable to offer financial, legal or tax advice related to transactions to your personal bank account. Each country may have their own interpretation on the treatment of cryptocurrency trading.

Please contact a qualified accountant, lawyer or tax professional familiar with your local regulations.

Depending on the amount and various other factors, we may require some identity verification documents for compliance with our KYC/AML regulations. You will be guided through the process and receive exact instructions once you have initiated a trade with us.

We will generally only go through identity verification once on your first purchase.

No. We will require the full name and bank account number of the recipient, and in rare cases the recipient's address.

This is a highly subjective question with many recommendations available online. We recommend reading some reviews and comparison articles before making your choice. Some of the more popular wallets we can recommend include:

• phone: Mycelium (BTC) or Jaxx (BTC, ETH, various)
• web: Blockchain.info (BTC, ETH)
• PC: Electrum (BTC) or Exodus (BTC, ETH, various)
• hardware: TREZOR (BTC, ETH, various) or Ledger Nano S (BTC, ETH, various)
• paper wallets: wiki

Ripple's XRP is a special asset that has built-in rules on minimum balances held in XRP addresses, just like some bank accounts where you have to maintain a minimum balance. In order to activate and use XRP, you must first deposit no less than 20 XRP into your Ripple account. You will not be able to move the 20 XRP out of your account.

Only whole number NEO amounts can be sent on the NEO blockchain. This is why you can only purchase whole number amounts of NEO.

Coin-to-coin is a simple and fast cryptocurrency exchange service which enables you to convert between different coins. Registration is not required, and you can make as many exchanges as you want. We'll quickly process any transaction for you without charging any additional or hidden fees. Coin amounts that you see when starting a trade are unchangeable and final.

On our main exchange page simply choose the coin you want to send and the coin you want to receive, then begin the process by clicking the button below. Enter the amount you wish to send or receive, the address to which we should send our coins, and the email address to which we will send any notifications related to the trade. After starting a trade you will have 15 minutes to send your coins, or else the trade will be canceled. When we receive your coins we will send our coins to the address you have specified.

Usually between 10-30 minutes, but this mostly depends on current blockchain load and its transaction processing speed. Also, when sending coins we suggest that you use your private wallet, and avoid using exchange wallets (e.g. Binance, Bitfinex, etc.) due to their delayed transaction processing.

Blockchain transactions are irreversible. Once the coin is sent, it cannot be recalled. If you are going to exchange coins, check your addresses and other details before taking any action.

Yes, please check the Purchase / Sale section of the FAQ.

Yes, please check the Purchase / Sale section of the FAQ.

Our coin-to-coin exchange is a newly developed service; however, Electrocoin d.o.o. is a cryptocurrency brokerage company founded in 2014. and based in Zagreb, Croatia. Over the years we have successfully concluded more than 70.000 trades with more than 15.000 different clients. Read more about us at https://electrocoin.hr/en/