Detalji kupnje/prodaje su konačni i precizni. Sve je već uračunato u tečaj, tako da nema dodatnih troškova. Trenutnu cijenu možete saznati u koraku prije pokretanja kupnje/prodaje unosom željenog iznosa u jednoj valuti, na što se odmah preračunava protuvrijednost. Naše cijene se kreću oko 3% u odnosu na popularne EUR burze.

Detalji kupnje/prodaje se ne mijenjaju s vremenom. Kupnja/prodaja će biti riješena po tečaju po kojem ste ju originalno odlučili pokrenuti. Ako je kupnja X HRK za Y BTC, uvijek će ostati X HRK za Y BTC.

Minimalni iznos je 15, a maksimalni 500.000 kuna. Kupoprodaja većih iznosa je moguća - kontaktirajte nas.

Kontaktirajte nas odgovorom na e-mail dobiven pri pokretanju kupnje/prodaje, ali paralelno i drugim kanalima ako je hitno. Situaciju ćemo moći riješiti ako već nismo izvršili slanje. Ako je coin već poslan, transakcija je nepovratna i ne možemo pomoći.

Ako još niste uplatili, jednostavno pokrenite novu kupnju kada ste spremni platiti.

Ako ste već uplatili, kontaktirajte nas odgovorom na e-mail dobiven pri automatskom poništenju kupnje. Što nas prije kontaktirate, to je veća vjerojatnost da ćemo moći riješiti kupnju jednako kao da je potvrđena na vrijeme. Ako to ipak nismo u mogućnosti napraviti, ponuditi ćemo Vam povrat sredstava ili pokretanje nove kupnje na već uplaćeni iznos.

Ako još niste poslali coin, jednostavno pokrenite novu prodaju kada ste spremni obaviti slanje.

Ako ste već poslali coin, kontaktirajte nas odgovorom na e-mail dobiven pri automatskom poništenju prodaje. Što nas prije kontaktirate, to je veća vjerojatnost da ćemo moći riješiti prodaju jednako kao da je potvrđena na vrijeme. Ako to ipak nismo u mogućnosti napraviti, ponuditi ćemo Vam povrat sredstava ili pokretanje nove prodaje na već poslani iznos.

Molimo da coin transakcije odašiljete s vlastitih novčanika koji će transakciju zaista odmah i poslati, a ne s burzi koje nisu namijenjene za takvo slanje pa često odgađaju isplate i ne šalju točno zadan iznos već ga umanje za naknadu.

Detalji kupnje se ne mijenjaju s vremenom. Poslano vam je po tečaju po kojem ste originalno odlučili pokrenuli kupnju, a u međuvremenu se vrijednost coina promijenila.

Sve coin transakcije su javno vidljive. Otvorite bilo koji blockchain explorer (npr. Blockchain.info za BTC ili Etherscan.io za ETH) i unesite vašu adresu u tražilicu. Dobiti ćete informacije o svim transakcijama vezanim za tu adresu, uključujući kad su poslane te koliko potvrda (confirmations) imaju. Ako je naša transakcija tamo vidljiva, ali vi svejedno ne vidite taj iznos u svom novčaniku, problem je u novčaniku.

Gotovinom kupnju možete platiti u svim poslovnicama banaka, Pošte i Fine, bez obzira da li ste njihov klijent. Ne nudimo isplatu u gotovini. Ne nalazimo se s klijentima uživo.

Kontaktirajte nas odgovorom na e-mail dobiven pri pokretanju kupnje/prodaje. Možemo prilagoditi detalje kupnje/prodaje stvarno poslanom iznosu, ili možete doplatiti nedostatak, tj. tražiti povrat viška.

Molimo da coin transakcije odašiljete s vlastitih novčanika koji će precizno poslati zadan iznos, a ne s burzi koje nisu namijenjene za takvo slanje pa često odgađaju isplate i ne šalju točno zadan iznos već ga umanje za naknadu.

Trgujemo isključivo s HRK i EUR. Na naše HR račune možete plaćati samo u HRK. Ako želite s nama trgovati u EUR, to morate obavljati putem naših oglasa na LocalBitcoins platformi: https://localbitcoins.com/p/bitcoin-mjenjacnica.

Uplate primamo isključivo na bankovni račun firme. S vlastitog bankovnog računa možete platiti npr. mobilnim ili internet bankarstvom. Gotovinom možete platiti u svim poslovnicama banaka, Pošte i Fine, bez obzira da li ste njihov klijent.

U normalnim okolnostima šaljemo čim primimo uplatu. Uplate unutar iste banke stižu odmah neovisno o radnom vremenu, vikendu ili blagdanu. Ostale uplate stižu isti dan kroz 2 do 4 sata ako su izvršene do 15 sati radnim danom, inače idući radni dan prijepodne.

Kontaktirajte nas odgovorom na e-mail dobiven pri pokretanju kupnje/prodaje s objašnjenjem situacije. Navedite ime platitelja naloga, te priložite dokaz uplate (npr. screenshot bankarstva, PDF izvod, slika uplatnice i sl.)

Isplate izvršavamo isključivo na bankovne račune. Pri pokretanju prodaje ćete navesti bankovni račun na koji želite da obavimo isplatu.

Nalog zadajemo čim primimo coin. Uplata bi na računu trebala biti vidljiva kroz 2 do 4 sata ako je coin primljen prije 15 sati radnim danom, a inače idući radni dan prijepodne.

Kontaktirajte nas odgovorom na e-mail dobiven pri pokretanju kupnje/prodaje s objašnjenjem situacije. Coin nije izgubljen i moći ćemo riješiti prodaju. Molimo da uvijek koristite najnovije podatke s aktualne prodaje.

Ovo je pitanje za Poreznu upravu. Nismo kvalificirani računovođe ni porezni savjetnici te se naš odgovor ne može smatrati mjerodavnim.

Prema našem shvaćanju tematike Poreznu upravu ne zanima u kojem obliku, tj. valuti je novac došao do Vas, već kako ste ga zaradili te u koju poreznu kategoriju zarade taj primitak spada. Ako ste kriptovalutu primili kao dohodak za obavljen rad ili usluge, Poreznoj upravi ćete vjerojatno morati dokazati koji je stvarni izvor vaših coina koje ste kod nas promijenili u kune (npr. zarada na internetu). Tako ćete platiti porez prema važećim propisima za taj tip dohotka, jednako kao da ste za svoj rad primili EUR ili USD na svoj devizni račun i onda ih pretvorili u kune.

Po pitanju zarade špekulacijom s vrijednosti kriptovaluta, Porezna uprava je 14. srpnja 2017. donijela mišljenje o poreznom tretmanu poreznih dobitaka po osnovi trgovanja kriptovalutama. Trgovanje kriptovalutom smatra se financijskom transakcijom, te se na dohodak ostvaren trgovanjem kriptovalutama plaća porez na dohodak po osnovi kapitalnih dobitaka. To znači da se porez plaća na razliku između nabavne i prodajne cijene umanjenu za troškove trgovanja. Porez na dohodak po osnovi kapitalnih dobitaka je 12% te se uvećava za prirez.

S obzirom da je porezni obveznik dužan do posljednjeg dana mjeseca veljače tekuće godine sam obračunati i uplatiti porez za sve kapitalne dobitke ostvarene u prethodnoj godini, preporučamo da se za izradu tog obračuna obratite kvalificiranom računovođi, poreznom savjetniku ili izravno Poreznoj upravi.

Ne. Trenutno poslujemo samo u EU i SEPA području.

To je subjektivno pitanje, ovisi o namjeni novčanika, te u svakom slučaju postoji mnogo opcija. Neke od popularnijih su:

• mobitel: Mycelium (BTC) ili Jaxx (BTC, ETH, razno)
• web: Blockchain.info (BTC, ETH)
• PC: Electrum (BTC) ili Exodus (BTC, ETH, razno)
• hardverski: TREZOR (BTC, ETH, razno) ili Ledger Nano S (BTC, ETH, razno)
• papirnati: wiki

ETH adrese su neosjetljive na velika i mala slova. Naša aplikacija ETH adresu automatski pretvara u sigurniji oblik zapisa što uključuje izmjene velikih i malih slova, pri čemu adresa sadržajno ostaje ista.

The details of our every trade are final and precise. All our fees and expenses are accounted for in our exchange rate, so there are no additional expenses - you always pay/receive exactly what's written on your screen while you're conducting a trade.

Our exchange rate is on average around 3% above/below the current average coin/EUR price on the open market. You can easily see our rate by starting a buy/sales process on our website and entering the desired cryptocurrency or fiat values in the form - the values will be automatically calculated on the fly.

The details of our every trade do not change over time. Your cryptocurrency purchase or sale will be conducted and concluded at the exact rate you received at the moment you opened the trade. You're buying/selling at the moment your opened the trade - only the delivery of your coin is delayed. If you opened a trade in the amount of X EUR for Y BTC, you will always receive X EUR for Y BTC.

The minimum amount is 2 EUR and the maximum amount is 70.000 EUR. Larger trades are possible - please contact us for more information and a quote.

Contact us by replying to the e-mail you received when opening the trade. Feel free to use our other contact channels if it's urgent. We are able to change the delivery address if we haven't already released your coin to you. Any funds that were already sent to the address you specified are unfortunately not refundable, as blockchain transactions are not reversible, and we have no technical means of helping you.

If you haven't yet made the payment, simply start a brand new trade once you're ready to make the payment.

If you have made the payment, contact us by replying to the trade cancelation e-mail you received. The sooner you alert us to the situation, the higher the chance we'll be able to reactivate and complete the trade as if had been confirmed in time. If, because of market changes, we're unable to offer the same rate as the canceled trade had, we'll offer you a full refund of any funds we have received, or we'll offer you a new trade at the current market rate in the exact amount we've received for the canceled trade.

If you still haven't sent the coin to our address, simply start a brand new trade when you're ready to send the coin.

If you have sent the coin, contact us by replying to the trade cancelation e-mail you received. The sooner you alert us to the situation, the higher the chance we'll be able to reactivate and complete the trade as if the coin had been noticed on the blockchain in time. If, because of market changes, we're unable to offer the same rate as the canceled trade had, we'll offer you a full refund of any funds we have received, or we'll offer you a new trade at the current market rate in the exact amount we've received for the canceled trade.

You bought coin at the value of X EUR on the date of the opening of the trade. That rate hasn't changed. You still received the agreed amount of coin, priced at X EUR at that date in the past. In the meantime, before we delivered your coin, and after you bought it, the market value of the same amount of coin has maybe changed. It's now worth more or less than what it was worth when you opened the trade, depending on the state of the markets.

All cryptocurrency transactions are publicly visible via any blockchain explorer for that particular coin. You can open, for example, Blockchain.info for BTC, or Etherscan.io for ETH, enter your coin delivery address into the search field, and you'll be able to inspect all transactions to and from your address. Our transaction should be visible there. If it is, but you're still not seeing that coin amount credited in your wallet - there's an issue with your wallet. Please contact your wallet support staff for clarification, linking to the blockchain transaction in question.

No. At the moment, we don't deal with cash and do not have a customer-facing physical store or outlet where we meet our clients face to face. We conduct all our transactions online via bank and coin-to-coin transfers.

Contact us by replying to the e-mail you received while opening the trade. We can recalculate the amounts of the trade proportionally to the actual amount you sent. You can also top up the difference if you underpaid, or ask us to send back the overpaid difference to any coin address of your choice.

Please always use your own dedicated wallet app to send coin transactions to our addresses, which will precisely send the exact amount we agreed. Don't send us coin by withdrawing it from your exchange account directly to our address. Exchange withdrawals are often delayed for hours, and the withdrawal fees are often deducted from the amount you wanted to withdraw, resulting in an underpayment to our address.

We currently support only payments in EUR (Single Euro Payment Area - SEPA bank transfer between bank accounts in the SEPA zone) and HRK (Croatian kuna - Croatian national bank transfer between Croatian bank accounts). We can't receive / send payments from / to non-SEPA bank accounts, we can't make or receive international wire (SWIFT) transfers in any currency. We can't receive or send to PayPal users. We can't send payments to your Payoneer account/card. We can't process credit cards or debit cards.

We can accept exclusively bank transfers between two Croatian bank accounts (a national HRK bank transfer).

You can use your Internet or mobile banking application to send us the HRK.

You can also visit any bank, post or FINA office in Croatia, regardless if you're their client, and deposit a cash payment to our account (depending on the bank and their local policies, limits and rates; additional charges may be incurred by the bank, Post office or FINA) .

Under normal circumstances, your coin is sent (the transaction broadcasted to the blockchain) immediately when we receieve your payment and it's visible in our bank account. SEPA EUR payments usually take 0-2 business days from the date of execution by your bank (weekends and holidays not included - all transactions are delayed when the banks are not open, and parts of the SEPA network relaying the payments are down). When initiating a trade, please be aware of the time of day, date in week or any bank holidays that might prolong the time until we see the EUR in our bank account.

Your bank will not transmit your payment outside of working hours, even if they have already credited your account (if it says your EUR have left your account).

Under normal circumstances, your coin is sent (the transaction broadcasted to the blockchain) immediately when we receieve your payment and it's visible in our bank account. National HRK payments usually take 2-4 hours from the moment of execution by your bank (weekends and holidays not included - all transactions are delayed when the banks are not open). When initiating a trade, please be aware of the time of day, date in week or any bank holidays that might prolong the time until we see the HRK in our bank account.

Your bank will not transmit your payment outside of working hours, even if they have already credited your account (if it says your HRK have left your account). If your transaction was transmitted after 3 PM (15:00), the bank will execute it the next business day in the morning.

Contact us by replying to the e-mail you received when confirming the trade, explaining the situation. Please clearly state the name of the owner of the sending bank account, and attach a screenshot of your internet banking payment order, attach a PDF payment statement or any other proof of transfer. We'll identify your payment using these parameters instead of the payment reference.

We can only send a EUR bank transfer to your SEPA zone bank account (a SEPA bank transfer). When starting the sell process on our website, you'll be asked to state the bank account number where you wish to receive the EUR amount.

Contact us by replying to the e-mail you received when confirming the trade, explaining the situation. If you sent your coin to any of our addresses, new or old, your coin will not be lost and we'll be able to manually resolve the situation. However, for the fastest and hassle-free experience, please always use our latest address listed in the currently active trade.

This is a question for your local / national tax authority. We're unable to offer financial, legal or tax advice pertaining to transactions on your personal bank account. European countries have different interpretation of cryptocurrency trading and your local authorities might ask you to pay additional revenue, capital gains or similar taxes.

Please contact a qualified accountant, lawyer or tax professional familiar with your local regulation for detailed information on what to expect.

We can accept and send payments to and from bank accounts in the EU and SEPA zones.

This is a highly subjective question, with many recommendations available online. We recommend that you read some recent wallet comparison articles. Some of the more popular wallets we can recommend include:

• phone: Mycelium (BTC) or Jaxx (BTC, ETH, various)
• web: Blockchain.info (BTC, ETH)
• PC: Electrum (BTC) or Exodus (BTC, ETH, various)
• hardware: TREZOR (BTC, ETH, various) or Ledger Nano S (BTC, ETH, various)
• paper wallets: wiki

ETH addresses are case insensitive. However, our web application automatically converts all addresses to the industry standard notation (that includes a checksum pattern visible in the form of various characters of your address becoming uppercase). The actual address hasn't changed, just its notation.